1. Introduction
Adelaide Eye & Laser Centre respects and upholds your rights
to privacy protection under the National Privacy Principles contained
in the Privacy Act 1988. The National Privacy Principles apply
to us from their introduction on the 21 December 2001.
This policy describes how we manage any personal information we
have about you.
2. What personal information
about me does Adelaide Eye & Laser Centre hold?
Adelaide Eye & Laser Centre may hold the following information
about you:
- name, street, telephone number(s)
- date of birth
- email address
- occupation
- health information
- General Practitioner
- Referring Doctor
- religious beliefs or affiliations
- transaction details associated with services we have provided
to you
- any additional information provided to us by you
- any information you have provided to us through patient
surveys
Adelaide Eye & Laser Centre will destroy or de-identify
personal information due to redundancy after its legal obligations
to retain the information have expired.
3. What does Adelaide Eye & Laser Centre do with
my personal information?
We use personal information about you
- to provided medical treatment and care to you;
- to assist your treating doctors, nursing staff and other
allied health professionals in providing medical treatment
and care to you at our facilities;
- to assist with any calls you make to us;
- for our internal administrative requirements;
- to process private health fund claims;
- to provide information to Medical Practitioners, Registered
Nurses and other Allied Health Professionals who provide necessary
follow up treatment and ongoing care;
- for benchmarking and clinical indicator reporting in a de-identified
form;
- to provide data in both an identified and de-identified
form to State Government agencies in compliance with numerous
legislative requirements;
- to provide data in a de-identified form to the Private
Hospital Data Bureau, and Health Funds under contractual requirements;
and with your consent:
- To communicate promotional offers and special events;
- Fundraising;
- Marketing;
- Service Planning;
- Research & Development
Adelaide Eye & Laser Centre will not disclose personal
information about you to any person except on a confidential
basis to agents that we use in the ordinary operation of our
business, such as for data processing, printing or mailing.
You may at any time opt out of receiving any communications
from us (other than as required for the operation of our business,
eg regarding payment of your account).
4. Storage
Adelaide Eye & Laser Centre stores personal information:
- a. contained in paper based and other hard copy documents
in a dedicated storage facility located in our facility; and
- b. contained in electronic records in a secure environment;
and
such records are only accessible by those persons who require
access to the personal information for the purpose of carrying
out their employment with Adelaide Eye & Laser Centre,
or by contractors engaged by Adelaide Eye & Laser Centre
for the purpose of maintaining AE&LC computer systems.
5. Openness
You may request access to personal information we hold about
you by writing to The Privacy Officer, Adelaide Eye & Laser
Centre at the address below. You do not have to provide a reason
for requesting access. Where we hold information that you are
entitled to access, we will endeavour to provide you with a
suitable range of choices as to how you may access it (eg post
or collection).
If you believe that personal information we hold about you is
incorrect, incomplete or inaccurate, then you may request amendment
of it. We will consider if the information requires amendment.
If we do not agree that there are grounds for amendment, then
we will add a note to the personal information stating that
you disagree with it.
Where information is held about a patient who is incapable of
giving consent, a responsible person, (as outlined in Schedule
3 of the Privacy Act, National Privacy Principle 2.4), is deemed
appropriate.
Any questions about this policy, or any complaint regarding
treatment of your privacy by Adelaide Eye & Laser Centre,
should also be made in writing to the address below.
Our contact details are as follows:
Adelaide Eye & Laser Centre
215 Greenhill Road
EASTWOOD SA 5065
Phone: 08 8274 7000
Fax: 08 8274 7099]
Email: aelc@aelc.com.au
6. Miscellaneous
In this policy “personal information” and “health information”
have the same meaning as under the Privacy Act. References to
Adelaide Eye & Laser Centre are to Business Registration
Number 0421033W , which has issued this policy.
This document represents our policy as at 21st December 2001.
We may change this policy from time to time. Although we intend
to observe this policy at all times, it is not legally binding
in any way on Adelaide Eye & Laser Centre. From time to
time we may regard it as necessary or desirable to act outside
the policy. Adelaide Eye & Laser Centre may do so, subject
only to any other applicable contractual rights you have and
any statutory rights you have under the Privacy Act or other
applicable legislation.
|
