We work hard to obtain and maintain a high level of recognised accreditation. In practice this means that an independent body continually reviews the Centre. This ensures not only that national guidelines are met, but also that patients receive the best possible care in a facility committed to continuous improvements in all aspects of clinical care. We ensure at all times that the highest standards are maintained.
In 1999, we achieved accreditation for outstanding patient care for both cataract surgery and Excimer laser surgery through the ACHS Evaluation and Quality Improvement Program (EQuIP). The Centre maintains these standards through a regular review process. In April 2008 accreditation was awarded through Global-Mark® using International Standards Organisation 9001 Quality Management Systems and the National Safety and Health Service Standards (NSQHSS).
We are always open to comments or suggestions from patients and their carers, with consumer participation playing a large role in our continual improvement in quality services and processes, which we take very seriously.
National Safety and Quality Health Service Standards
The Australian Commission on Safety and Quality in Healthcare developed the National Safety and Quality Health Service (NSQHS) Standards to improve the quality of health service provision in Australia. The Standards provide a nationally consistent statement of the level of care consumers should be able to expect from health services.
There are 8 NSQHS Standards focusing on areas that are essential to drive the implementation and use of safety and quality systems:
- Clinical Governance Standard
- Partnering with Consumers Standard
- Preventing & Controlling Healthcare-Associated Infection Standard
- Medication Safety Standard
- Comprehensive Care Standard
- Communicating for Safety Standard
- Blood Management Standard
- Recognising & Responding to Acute Deterioration Standard
Health service organisations can use the Standards as part of their internal quality assurance mechanisms or as part of an external accreditation process.
See The Commission’s website at: www.safetyandquality.gov.au